Course Number: SFDC.301
Duration: 5 days (full-day sessions) OR Weekend/Evening sessions
Training Overview: Ready to tackle your biggest administration challenges? This course is for experienced administrators who are ready to increase their skills and knowledge about how Salesforce CRM can solve their most pressing business needs. Using real-world scenarios, Advanced Administration covers advanced topics such as managing data, enhancing end-user productivity, and expanding Salesforce CRM to help you work more efficiently and get more from Salesforce CRM. Advanced Administration helps you meet the challenges of being a Salesforce CRM administrator by teaching you how to leverage Salesforce CRM applications, the Force.com platform, the Salesforce CRM community, and the applications on the Force.com AppExchange marketplace to solve real-life business problems.
Who Should Take this Course? - This hands-on course is designed for advanced administrators who have used Salesforce CRM for at least 3 months and/or have completed the SFDC.201 Administration Essentials course. Although the course covers advanced Salesforce CRM components that require coding at a high level, no coding experience is necessary for the hands-on exercises.
Location and Pricing: Most of our courses are conducted online OR at our training facility and are customized to meet our students needs. We also provide customized onsite training at our clients' locations. Pricing for an online course depends on if its a weekend/evening course or a full day course. The weekend/evening courses are most cost-effective as they are spread over a period of weeks giving you ample time to complete the hands-on exercises. To receive a customized proposal that will fit your schedule and price quote, please contact us 
Training Prerequisites: Completion of SFDC.201 Administration Essentials or equivalent hands-on experience (3 to 6 months) with Salesforce CRM applications.
Training format: This class is 50% hands-on, 50% lecture, with one-on-one dedicated time-slots with the instructor.
Training Materials: All students receive a copy of related courseware / material.
Software Needed on Each Student PC:
- Either of the following browsers:
- Windows® Internet Explorer® versions 6, 7, and 8
- Mozilla® Firefox® version 3.6
- Google® Chrome version 10
- Google Chrome Frame plug-in for Internet Explorer 6
- Apple® Safari® version 5.0.x
Training Objectives:
- Manage your data to keep it clean and up to date
- Increase user adoption with methods to get your users addicted to Salesforce CRM
- Enhance end-user productivity
- Implement complex business processes within Salesforce CRM
- Revisit and expand your initial implementation to make your job as an administrator easier
- Leverage a variety of techniques to ensure the security of your Salesforce CRM data
Training Outline:
- Extending Salesforce - Key Concepts
- Force.com Web services API
- Web controls
- Apex programming language overview
- Visualforce overview
- Managing Data
- Retrieve data
- Identify and cleanse dirty data
- Enter clean data
- Work with storage limits
- Increasing User Adoption
- Measure adoption and motivate users
- Use Salesforce CRM in meetings
- Use Salesforce CRM as a sales portal
- Train end users
- Enhancing Productivity
- Make Salesforce CRM easier to use
- Use Salesforce CRM everywhere
- Increase administrator productivity
- Implementing Business Processes
- Implement management mandates with workflow and formulas
- Create additional applications
- Extend the reach of Salesforce CRM
- Enforce repeatable processes
- Audit processes
- Expanding Initial Implementations
- Enhance your sharing model
- Work as a team
- Go global
- Secure your Salesforce CRM implementation
- Stay current on Salesforce CRM
- Visualforce Pages
- Introduction to the Visualforce framework
- Visualforce pages, components, and controllers
- Incorporate Visualforce pages into Salesforce CRM
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